Returns and complaints

Withdrawal from the contract - return of goods

If you are a consumer, you are generally entitled to: the right to withdraw from a distance contract.

You can withdraw from the contract by sending the return form together with the returned product, which you can download above.

Completed return form, should be sent to: shop@viadeisarti.com

Please contact us to arrange your return address: e-mail: shop@viadeisarti.com

Return the returned item to us immediately to the address: however, no later than within 14 days from the date on which you withdrew from the contract.

NOTE: IT IS NOT POSSIBLE TO DELIVER THE RETURN IN PERSON.

You can withdraw from the contract within the time limit 14 days.

The fourteen-day period for withdrawal from the contract begins:

  • for a contract in which we deliver an item and are obliged to transfer its ownership - from the time you take possession of the item or a third party other than the carrier indicated by you,
  • for digital content - from the date of conclusion of the contract.

To meet the deadline, it is enough to send the declaration before its expiry.

We will refund the payments you have made, including the costs of delivering the items in accordance with the terms and conditions set out in the regulations, immediately, but no later than within 14 business days from the date of receipt of your declaration of withdrawal from the contract (the completed return form should also be sent to the following address: shop @viadeisarti.com).

We may withhold the refund of the payment received from you until we receive the item back or you provide proof of sending it back, depending on which event occurs first.

The returned goods must meet the following requirements: have a set of tags and the original box, and must not show any signs of use.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

Complaints

If you are a consumer, if the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty.

It is best to submit a complaint to the e-mail address: shop@viadeisarti.com by downloading and completing the COMPLAINT FORM below and sending it to the e-mail address.

The complained goods should be sent to the following address: contact us to determine the return address: e-mail: shop@viadeisarti.com.

NOTE: IT IS NOT POSSIBLE TO DELIVER THE RETURN IN PERSON.

Due to the defect, you can request:

  • exchanging items for ones free from defects,
  • removal of the defect,

or submit a statement about:

  • price reduction,
  • withdrawal from the contract - in the event of a significant defect.

We are liable to you for defects discovered within two years from the date of delivery of the item.

As a rule, you can file a complaint report within one year of noticing the defect, but the time for filing a complaint cannot end before the seller's liability period expires.

Your complaint will be considered (response to) within 14 days from the date of our receipt of your complaint.

More information about complaints can be found in our Terms and Conditions of Sale.